Privacy Policy
How we handle your information and your clients' transaction data.
Last updated .
Who we are
This website is operated by Simply Closed LLC (“Simply Closed,” “we,” “us”), which provides real estate transaction coordination services to agents, teams and brokerages in the United States. This policy explains what information we collect, how we use it, and the choices you have. You can reach us at hello@simplyclosed.com or on (346) 423-3500.
Information we collect
- Contact details you give us — your name, email address, mobile phone number, brokerage or team, and the states you work in, when you book a call, engage us, email or phone us, or opt in to text messages.
- Transaction information — the contracts, addenda, disclosures and related documents you send us to coordinate a file, which contain personal information about the parties to that transaction.
- Text messaging information — your mobile number, a record of your consent (date, time, method and the wording you agreed to), your opt-out status, and the content and delivery status of messages we exchange with you.
- Website usage information — our web server keeps standard access logs (IP address, browser type, referring page and pages viewed), and our analytics measure page views. This website itself does not run contact or quote forms.
Booking a call
When you click any “book a call” or “get a quote” link, you are taken to a scheduling page hosted by our technology partner ReBillion at launchpad.rebillion.ai. Details you enter there — name, email, mobile number, company, transaction volume, states, and whether you agree to receive text messages — are passed to Simply Closed so we can respond to you. Simply Closed handles that information as described in this policy; ReBillion, which operates the page, also applies its own privacy practices.
How we use information
- To deliver the transaction coordination services you engaged us for
- To respond to enquiries, schedule calls and provide quotes
- To send the text messages you have agreed to receive, and to honor HELP and STOP requests
- To communicate with parties to your transaction, on your instruction
- To operate, secure and improve this website
- To meet our own record-keeping and legal obligations
Text messaging (SMS) privacy
If you opt in to the Simply Closed Transaction Updates text program, we use your mobile number and consent record only to send you the transactional and service messages described in our SMS Terms, to respond to your replies, and to keep a record of your consent and any opt-out.
We do not sell, rent or share your mobile phone number or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the aggregators and providers of the text message service (such as our SMS platform provider and wireless carriers), who receive it only to deliver our messages.
You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at hello@simplyclosed.com.
Client and transaction information
When you engage us, we process the transaction documents needed to coordinate your file. Those documents necessarily contain personal information about the parties to a real estate transaction — buyers, sellers, and third parties such as lenders, title and escrow officers, attorneys and inspectors. We process it solely to perform the coordination service you engaged us for.
AI processing
Transaction documents are processed by our technology partner, ReBillion, to extract transaction data, build timelines and validate file completeness — solely to deliver your coordination service. Your documents and client data are not sold, are not shared outside your transaction, and are not used to train publicly available AI models.
How we share information
We share information only as needed to perform the service: with parties to your transaction as you direct, with your brokerage for compliance submission, and with service providers who support our operations (such as document processing, scheduling and message delivery) under confidentiality obligations. We may also disclose information where required by law. We do not sell personal information. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.
Retention
Transaction records are retained for as long as the applicable state’s real estate record-keeping rules and your brokerage’s policy require, and are then deleted. Where those periods differ, we keep to the longer one. SMS consent and opt-out records are kept for as long as you are subscribed and for up to five years afterward, so we can demonstrate compliance. Enquiry correspondence that does not become an engagement is deleted within twelve months.
Security
Information is encrypted in transit and at rest, and access is limited to personnel working on your transactions.
Your rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to opt out of certain processing. California residents have specific rights under the CCPA and CPRA. Write to hello@simplyclosed.com and we will respond within the period your state requires.
Cookies and analytics
This site sets no advertising cookies and runs no advertising trackers. Where we use analytics to understand which pages are useful, it is configured to measure page views rather than to build a profile of you.
Children
Our services and text messages are not directed to anyone under 18 and we do not knowingly collect information from children.
Changes
Any change to this policy is posted on this page with an updated date.
Contact
Simply Closed LLC · hello@simplyclosed.com · (346) 423-3500
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